OLAJIDE MUYIWA ONI
Branch Operations & Processing Specialist
Ikorodu, NG.About
Results-oriented Branch Operations professional with over 3 years of experience in e-payment processing, suspense account reconciliation, and regulatory compliance. Proven ability to drive process improvements, reduce customer complaints by 30%, and enhance customer satisfaction by 15%. Skilled in team leadership, conflict resolution, and internal control, consistently delivering operational excellence and ensuring regulatory adherence in dynamic banking environments.
Work
United Bank for Africa
|Head of Processing
Lagos, Lagos State, Nigeria
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Summary
Led processing operations, optimizing efficiency and enhancing customer satisfaction through strategic initiatives and team supervision.
Highlights
Developed and implemented process improvements, reducing processing time by 20% and significantly enhancing operational efficiency.
Reduced customer complaints by 30% through proactive communication and robust conflict resolution strategies, improving service delivery.
Trained and supervised cash officers, ensuring 100% compliance with bank policies and regulatory standards.
Managed high-volume bulk salary payments, ensuring accuracy and timely disbursement for corporate clients.
Reconciled complex suspense and internal GL accounts, maintaining financial integrity and accuracy.
Designed and implemented a new customer service training program, boosting customer satisfaction by 15%.
United Bank for Africa
|Cash officer
Lagos, Lagos State, Nigeria
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Summary
Managed daily cash operations and a team of tellers, ensuring accuracy and efficiency in all transactions.
Highlights
Maintained accurate cash balances and expertly reconciled discrepancies, ensuring financial precision.
Managed a team of 7 tellers, optimizing cash handling operations for peak efficiency and accuracy.
Trained and supervised cash officers, upholding strict compliance with banking policies and regulations.
Achieved a 10% increase in cash processing efficiency through streamlined workflows and best practices.
Processed a high volume of daily cash transactions, including deposits, withdrawals, and loan payments with 100% accuracy.
United Bank for Africa
|Graduate Management Acceleration Programme (GMAP) Trainee
Lagos, Lagos State, Nigeria
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Summary
Completed an intensive management acceleration program, gaining comprehensive knowledge in core banking operations and financial analysis.
Highlights
Gained hands-on experience in diverse branch operations, contributing to daily workflow and customer service excellence.
Mastered fundamental banking operations, including account management, transaction processing, and regulatory compliance.
Acquired foundational knowledge in international trade and finance principles, enhancing global banking understanding.
Developed advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) for business analysis and reporting.
Learned to perform comprehensive financial statement analysis to support strategic decision-making and risk assessment.
Explored treasury functions, including liquidity management and market risk assessment strategies.
Access Bank PLC
|Customer Care Officer/ Team Member Account Maintenance
Lagos, Lagos State, Nigeria
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Summary
Provided exceptional customer service and managed account maintenance for a high volume of clients, ensuring accuracy and satisfaction.
Highlights
Maintained and updated customer accounts in the system, ensuring data accuracy and efficiency for future interactions.
Reviewed and applied critical updates to customer profiles within the banking software system, maintaining data integrity.
Resolved complex customer concerns using strong conflict resolution and problem-solving skills, enhancing customer trust.
Assisted a high volume of customers daily, consistently achieving high customer satisfaction scores and positive experiences.
Provided clear and effective responses to customer inquiries and concerns, improving communication and service delivery.
Maintained detailed records of all customer interactions and transactions, ensuring audit readiness and data integrity.
Education
University of Ilorin
BSc
Psychology